Specialist work, recorded inside someone else’s building

The situation

Brite Proofings is a Mumbai specialist in synthetic and continuous flooring — epoxy, polyurethane and MMA systems laid in pharmaceutical, food and healthcare plants. It is applied work: the company does not build the shell, it finishes it, often inside a facility that is already running.

That shapes the record-keeping. A specialist contractor has several jobs open at once, each on somebody else's premises, each with its own crew, its own material draw and its own sign-off. The work is judged on finish and on conditions at the time of laying, and the evidence for both is easy to lose between the crew on site and the office that has to invoice and warrant it.

How they run it

• Each client site is its own project, so a day's work is recorded against the place it was laid rather than against the company as a whole.
• What was applied, over what area, is entered on the day by the crew that did it.
• Checks are recorded against the project with photographs, so the state of a floor at handover is evidenced rather than remembered.
• Material drawn is booked to the site that consumed it, which is what makes per-job consumption answerable.

What that gives them

The office can see what happened on every open site without ringing round for it, and a completed job carries its own record — what was laid, when, and what it looked like on the day. For work that is warranted afterwards, that record is the point.